Attorney General: Immigration bond services company to provide more than $2.7 million in debt relief over English-only contracts

Attorney General Bob Ferguson

Attorney General Bob Ferguson announced that Libre by Nexus, an immigration bond services company, will provide more than $2.7 million in debt relief and refund a total of $58,800 to Washington-based consumers. 

The resolution is a result of an Attorney General’s Office investigation into the company’s contract practices, which left clients confused about the monthly fees and obligations of Libre’s program.

Even though Libre advertised in Spanish and primarily communicated with its clients in Spanish, the company provided only contracts written in English, affecting more than 400 Washington consumers. 

Today’s resolution, filed in King County Superior Court, requires the company to transfer all Washington customers to an improved contract.

The Attorney General’s Office will distribute the refunds to eligible customers. Libre customers will receive a letter or phone call from the Attorney General’s Office if they are eligible for a refund. 

Washington consumers who believe they were impacted by Libre’s practices may also contact the Attorney General’s Consumer Resource Center at 1-800-551-4636. Calls will be answered Monday through Friday, 10am to 3pm.

“Libre by Nexus knew they were selling to Spanish-speaking clientele,” Ferguson said. “Its ads were in Spanish, its sales employees spoke Spanish — yet important legal documents were provided only in English. It’s no wonder many of those consumers were confused about the terms of the program. Any business with similar practices should expect to hear from my office.”

Ferguson encourages consumers affected by similar practices to file a consumer complaint. This form is also available in Spanish. Washington’s consumer protection laws protect everyone who lives in Washington state. The Attorney General’s Office helps all Washingtonians. The office is not part of the federal government and will not turn over information to immigration authorities.

Assistant Attorneys General Craig Rader and Marsha Chien led the case.