Attorney General's Office expands lawsuit against Comcast for deceptive conduct

Attorney General
Bob Ferguson

On Friday, Attorney General Bob Ferguson amended his lawsuit against Comcast to include new evidence revealing even more deceptive conduct than previously alleged.

Ferguson filed a more than one-hundred-million-dollar lawsuit against the cable television and internet giant in King County Superior Court in August of 2016. The suit asserts Comcast misrepresented the scope of its Service Protection Plan (SPP) as part of more than 1.8 million violations of Washington’s Consumer Protection Act (CPA).

More than half a million Washingtonians subscribed to the SPP since 2011, paying at least $73 million to Comcast for the service plan from 2011 through the end of 2015.

A sample of recorded calls between SPP subscribers and Comcast representatives obtained by the Attorney General’s Office reveal that Comcast may have signed up more than half of all SPP subscribers without their consent. Comcast deceived consumers even when mentioning the SPP, telling them the SPP plan was “free” when they signed up, when in fact, Comcast would automatically charge them every month after the first month.

“This new evidence makes clear that Comcast’s conduct is even more egregious than we first realized,” Ferguson said. “The extent of their deception is shocking, and I will hold them accountable for their treatment of Washington consumers.”

If Washington consumers believe Comcast added the SPP to their account without their consent, they should file a complaint with the Attorney General’s Office by going online and clicking on the “file a complaint” button on the homepage.

More details here