WSDOT: Making Good To Go! work better for customers

From WSDOT

A year ago, Good To Go! introduced a new customer service policy offering first-time forgiveness of late fees and civil penalties on unpaid toll bills.

Everyone can now call Good To Go! to request a one-time waiver of all unpaid late fees and penalties as long as they agree to pay the original tolls.

In the past year, over 75,000 vehicle owners have had their civil penalties and fees waived and we’ve dismissed over $25 million in civil penalties and late fees.

Of course, for most customers this never comes up – only about 2 percent of trips result in a civil penalty. Learn more about all the ways to lower your toll bill.