People thwarted by the website issues get a second chance at health insurance

From the Office of the Insurance Commissioner

Consumers who had trouble with Washington Healthplanfinder have a second chance to enroll

The Washington State Health Benefits Exchange has announced a special enrollment through Feb. 23, 2015 for people who have experienced trouble enrolling in a health plan for 2015 through the state’s exchange, Washington Healthplanfinder.

The special enrollment applies to people who made an effort to receive health coverage through the Healthplanfinder website before the Dec. 23 deadline, but who were unable to complete their applications due to a technical error associated with the Washington Healthplanfinder system.

Affected consumers should fill out an online request form for coverage retroactive to Jan. 1. If customers need assistance or do not have Internet access, they can call the Exchange’s Customer Support Center at 1-855-923-4633. Each request will be reviewed and customers will receive a notification of their special enrollment through email or mail.

The Exchange also posted a list of frequently asked questions about the special enrollment period.