City tests new online reporting tool – SeeClickFix

Reporting non-emergency issues to the City just got easier. The City is testing a new online reporting tool that will expand how Shoreline residents can report non-emergency issues. Using a smartphone application, residents can report a pothole or other problem to the City without having to search for phone numbers or addresses.

The SeeClickFix application reports problems instantly. It uses GPS to locate the coordinates of the issue and allows residents to take a picture and submit it with their report. Residents can also provide a brief description and contact information in case follow-up is necessary.

When an issue is reported using SeeClickFix, an email is sent to the City department responsible for investigating the issue. Residents can follow the status of their report, along with the status of other reports, on the City's website at shorelinewa.gov/onlineservicerequest.

The application is free to download and can be found by searching for "SeeClickFix" in a smartphone's application marketplace. If residents do not have a smartphone, they can submit issues using SeeClickFix directly from the City’s website.

If residents would prefer to speak with someone directly about an issue, they can always call the Customer Response Team at 206-801-2700 or visit City Hall.

Providing the best customer service possible is a priority at the City of Shoreline. City staff are always looking for ways to improve the ease and convenience for residents in communicating with the City. The SeeClickFix application is at the forefront of resident to local government communication.